Frequently Asked Questions

Simply browse our store, add items to your cart, and proceed to checkout. We accept all major credit cards, PayPal, and Shop Pay. Your order is confirmed instantly by email.

Orders can be modified or cancelled within 2 hours of placing them. After that, they enter processing and cannot be changed. Contact us immediately at ryanlamelajimenez@gmail.com and we'll do our best to help.

We accept Visa, Mastercard, American Express, PayPal, and Shop Pay. All transactions are encrypted and secure.

Absolutely. Our store uses industry-standard SSL encryption. We never store your card details — all payments are processed through Shopify's secure payment gateway.

Add 2 or more items to your cart and shipping is automatically free — no code needed. It applies to all destinations.

Spain: 3–5 business days. EU: 5–10 business days. UK/Switzerland: 7–12 business days. Rest of world: 10–20 business days. Express options are available at checkout.

Once your order ships, you'll receive an email with a tracking number. You can also visit our Track Your Order page anytime.

Yes! We ship worldwide from Spain 🇪🇸. See our Shipping & Delivery page for full details and estimated times by region.

We offer free 30-day returns on all unworn items in original packaging. Simply email us and we'll send a prepaid return label within 24 hours.

Refunds are processed within 5–7 business days of receiving your return, back to your original payment method. We'll email you when it's done.

Yes! Contact us with your order number and the size you need. We'll arrange an exchange or issue store credit so you can reorder the right size instantly.

We're sorry! Email us at ryanlamelajimenez@gmail.com within 48 hours of delivery with photos of the damage. We'll send a replacement immediately at no cost.

Each product page includes a size guide with exact measurements in both cm and inches. When in doubt, size up — and remember, returns are always free.

No, you can check out as a guest. However, creating a free account lets you track orders, save addresses, and access your order history anytime.

We're here to help! Reach us at ryanlamelajimenez@gmail.com or use our Contact form. We reply within 24 hours, Mon–Fri 9AM–6PM CEST.