30-Day Guarantee
We build products to last. If yours doesn't work out, send it back within 30 days for a full refund.
What our 30-Day Guarantee covers
Every order from Brisa is backed by a 30-day money-back guarantee. If your product arrives damaged, stops working, or just isn't right for you, tell us within 30 days of delivery and we'll make it right — a replacement or a full refund.
What's Covered
- Products that arrive damaged or defective
- Motor or mechanical failures under normal use
- Battery defects (won't charge or hold charge from day one)
- Any item that stops functioning as described within 30 days
- Simply changed your mind — unused items in original condition
What's Not Covered
- Claims made more than 30 days after delivery
- Normal wear and tear over time
- Damage caused by improper use or modification
- Cosmetic damage that doesn't affect function
- Loss or theft
How to Claim
- Email us at ryanlamelajimenez@gmail.com with your order number and a short description of the issue.
- Attach a photo or short video if it arrived damaged or defective — it helps us process faster.
- We'll review and confirm within 24–48 hours on business days.
- Choose a replacement or a full refund — your call.
Frequently Asked Questions
No. Your order number from your confirmation email is enough. If you don't have it, your email address works too.
From the delivery date — so you get a full 30 days with the product in hand before the window closes.
Once approved, replacements ship within 1–2 business days. Refunds are issued to your original payment method within 5–10 business days.
For defective or damaged items, usually no — just send photo or video evidence. For changed-mind returns, we'll send you a return address.