Peace of Mind
Lifetime Warranty
We build products to last. If yours ever doesn't, we make it right — for life.
What our Lifetime Warranty covers
Every product sold by Brisa is backed by a lifetime warranty against manufacturing defects. If your product stops working under normal use — at any point — we will replace it free of charge. No receipts needed. No expiry date. Ever.
What's Covered
- Manufacturing defects in materials or workmanship
- Motor or mechanical failures under normal use
- Battery defects (won't charge or hold charge from day one)
- Structural failures not caused by physical damage
- Any component that stops functioning as described
What's Not Covered
- Accidental damage (drops, cracks, water submersion)
- Normal wear and tear over time
- Damage caused by improper use or modification
- Cosmetic damage (scratches, dents) that don't affect function
- Loss or theft
How to Claim
- Email us at ryanlamelajimenez@gmail.com with your order number and a short description of the issue.
- Attach a photo or short video showing the defect (helps us process faster).
- We'll review and confirm within 24–48 hours on business days.
- A replacement is shipped to you at no cost — no need to return the defective item.
Frequently Asked Questions
No. Your order number from your confirmation email is enough. If you don't have it, your email address works too — we can look it up.
Yes. As long as Brisa operates, your product is covered against manufacturing defects for the life of the product. We don't put a time limit on it.
Once your claim is approved, your replacement ships within 1–2 business days. Delivery follows standard shipping times for your region.
No. We don't require you to return the defective item. Just send us the photo/video evidence and we'll process your replacement.